Terms and Conditions
This website www.commandcoffeeindia.com is operated by Command Coffee India Private Limited (referred to as "We/Us"). By accessing and using this website, you agree to follow these Terms of Use completely. Bookmarking or skipping parts of the website does not exempt you from these Terms. We can modify these Terms of Use at any time without prior notice, Therefore, we recommend reviewing these Terms of Use each time you visit the website.
Account & Registration Obligations
1. All customers must register and log in to place orders on the Website.
2. You are required to keep your account and registration information up-to-date, accurate, and correct for all communications related to your purchases from the Website.
3. You must provide genuine and truthful information whenever requested. We reserve the right to verify the information and other details you provide at any time. If, upon verification, your details are found to be false (in whole or in part), we have the sole discretion to reject your registration and prohibit you from using our Services and affiliated Websites without prior notice.
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Pricing
All products listed on the Website will be sold at their Maximum Retail Price (MRP) unless stated otherwise. The prices shown at the time of ordering are those charged on the delivery date. While most product prices remain stable, some commodities may experience price changes. If prices are higher or lower on the delivery date, any additional charges will be collected or refunds issued at the time of delivery, as applicable.
Products
We strive to display the images and colors of our products on the Website as accurately as possible. However, the actual colors you see may vary depending on your monitor, so we cannot guarantee complete accuracy. The images shown are for representation purposes only, and the final packaging may differ from what is depicted on the Website. We reserve the right to limit sales of our products or services to any individual, geographic area, or jurisdiction, which we may do on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service on this Website is void where prohibited.
Representations & Warranties
All products listed on the Website are sold at the Maximum Retail Price (MRP) unless otherwise noted. The prices indicated when you place your order are the prices you will be charged on the delivery date. While most product prices remain stable, some commodity prices may fluctuate. If prices are higher or lower on the delivery date, any additional charges will be collected or refunds issued at the time of delivery, as applicable.
Representations & Warranties
1. You affirm and guarantee that:
a. You are of legal age and have the capacity to use this Website according to all the terms and conditions stated here, and you can create binding legal obligations in relation to accessing and using this Website and its services.
b. You are legally and financially accountable for all uses of this Website under your username and password, whether such uses are authorized by you or not.
c. In the event of a non-delivery due to your error (e.g., incorrect name or address or any other incorrect information), re-delivery will not be possible.
d. You will use the services provided by the Website, its affiliates, consultants, and contracted companies for lawful purposes only, and you will comply with all applicable laws and regulations while using and conducting transactions on the Website.
e. You access the services available on this Website and conduct transactions at your own risk, using your best and most prudent judgment before entering into any transaction through this Website.
f. The address you provide for the delivery of products ordered by you is accurate and complete in all respects.
g. Before placing an order, you will carefully review the product description. By placing an order, you agree to be bound by the conditions of sale specified in the product description.
2. You Promise That:
a. You will not impersonate or attempt to impersonate us, our employees, another user, or any other person or entity.
b. You will not engage in any actions that could disable, overburden, damage, or impair the functioning of the Website or interfere with anyone else’s use of the Website.
c. You will not use any automated tools, such as robots or spiders, to access the Website for any unlawful purposes or in violation of these Terms.
d. You will not introduce any harmful software, including but not limited to viruses, trojan horses, worms, logic bombs, rootkits, or any other malicious or technologically harmful material.
e. You will not access or attempt to access any data or files on the Website that you are not explicitly authorized to access.
f. You will not co-brand or frame the Website, nor hyperlink to it, without the express prior written consent of an authorized representative from us.
Prohibited Uses
You are not allowed to use the Site for the following purposes:
1. Sharing any material that is illegal, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable.
2. Transmitting content that promotes behavior constituting a criminal offense, leading to civil liability, or violating any relevant laws, regulations, or codes of practice.
3. Gaining unauthorized access to other computer systems.
4. Interfering with another person's use or enjoyment of the Website.
5. Violating any applicable laws.
6. Disrupting or interfering with networks or websites connected to the Website.
7. Creating, transmitting, or storing electronic copies of materials protected by copyright without the owner's permission.
Modification of Terms & Conditions of Service
We reserve the right to change the Terms & Conditions of Use for the Website at any time without prior notice. You can always access the most recent version of these Terms & Conditions on the Website. It is recommended that you regularly review the Terms & Conditions on the Website. If the updated Terms & Conditions are not acceptable to you, you should stop using the Service. However, if you continue to use the Service, it will be assumed that you have agreed to and accepted the updated Terms & Conditions of Use for this Website.
Reliance on Information
The information available on or through the Website is provided solely for general informational purposes. This information is subjective and represents opinions; we make no guarantees or warranties regarding its quality. We do not assert the accuracy, completeness, or usefulness of this information. The advice and strategies presented may not be appropriate for every situation. The Website and its content may contain errors or omissions. We do not provide professional services, and if expert advice or assistance is needed, you should consult a qualified professional. Any reliance on this information is at your own risk, and we are not liable for any losses resulting from such reliance. Additionally, the Website may feature content from third parties, including user-generated materials and third-party licensors. We are not responsible or liable for the content or accuracy of any third-party materials.
Privacy
Any information we gather on the Website is governed by our Privacy Policy. By using the Website, you agree to the way we handle your information as described in the Privacy Policy.
Intellectual Property Rights
You acknowledge that you do not hold any intellectual property rights to the text, programs, products, processes, technology, content, or other materials present on this Website, which is operated and managed by us. Access to this Website does not grant any license or rights under our intellectual property or that of any third parties. Any use of this Website or its content, including copying or storing it, beyond personal, non-commercial use is prohibited without our explicit permission. The content and software on this Website are intended solely for shopping purposes. Reproducing, publishing, transmitting, distributing, displaying, modifying, creating derivative works, selling, or exploiting any part of the content, the Website, or any related software is not allowed. All software used on this Website is managed by us and is protected by Indian and international copyright laws. No trademark license is granted in relation to the materials on this Website, and access does not permit the use of any names, logos, or marks.
Third-Party Links
Any references to third-party names, trademarks, products, or services, or links to third-party websites on this Website are provided solely for your convenience. These references do not imply our endorsement, sponsorship, or recommendation of the third party, its information, products, or services. We are not responsible for the content of any third-party websites and make no claims about the accuracy or reliability of material on those sites. If you choose to access any third-party websites through links provided, you do so at your own risk.
Reviews, Feedback, Submissions
Any reviews, comments, feedback, suggestions, ideas, or other submissions you provide on or through this Website (collectively referred to as "Comments") will remain our property. By submitting any Comments, you assign to us all worldwide rights, titles, and interests, including copyrights and other intellectual property rights, in those Comments. This means we exclusively own these rights and can use, commercialize, and otherwise exploit the Comments without limitation. We have the right to use, reproduce, modify, adapt, publish, display, and distribute any Comments you provide for any purpose, without any obligation to compensate you.
We are not obligated to (1) keep any Comments confidential; (2) pay any compensation for Comments; or (3) respond to Comments. You agree that any Comments you submit will not breach this policy or any third party’s rights, including copyrights, trademarks, privacy, or other personal or proprietary rights, and will not cause harm to any person or entity. Additionally, Comments must not be libelous, unlawful, threatening, abusive, obscene, or contain viruses, political campaigning, commercial solicitations, chain letters, mass mailings, or spam.
While we do not regularly review Comments, we reserve the right to monitor, edit, or remove any Comments submitted to the Website. You grant us permission to use your name in connection with any Comments. You agree not to use a false email address, impersonate others, or mislead regarding the origin of Comments. You remain solely responsible for the content of any Comments you submit and agree to indemnify us and our affiliates against any claims arising from such Comments. We and our affiliates assume no responsibility or liability for any Comments submitted by you or any third party.
Objectionable Material
By using this Website or any services provided through it, you acknowledge that you might come across Content that some may find offensive, indecent, or objectionable, whether or not such Content is explicitly labeled as such. You agree to use the Website and its services at your own risk, to the fullest extent allowed by law. We and our affiliates are not liable for any Content that you may find offensive, indecent, or objectionable.
Disclaimer
The information provided on this site is offered in good faith for general informational purposes only. It should not be relied upon for any specific purpose, and we make no guarantees regarding its accuracy or completeness. We do not provide any representations or warranties, whether express or implied, regarding the operation of the Website or the information, content, materials, or products available on it. To the fullest extent permitted by law, we disclaim all warranties, both express and implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. By using our Website, you acknowledge that you do so at your own risk. This disclaimer is a fundamental part of these Terms of Use.
Limitation of Liability
To the fullest extent allowed by law, we, including our managers, members, licensors, employees, agents, officers, and directors, shall not be liable to you or any third party for any special, punitive, incidental, indirect, or consequential damages of any kind. This includes, but is not limited to, damages arising from loss of use, loss of data, or loss of profits, regardless of whether we were advised of the potential for such damages and regardless of the legal theory under which they are claimed. This limitation of liability applies to any issues related to the use of our Website or any other site linked to from our Website. You are responsible for any claims and damages resulting from your misuse of the Website.
Indemnity
You agree to protect, indemnify, and hold us, along with our employees, directors, officers, agents, and their successors and assigns, harmless from any and all claims, liabilities, damages, losses, costs, and expenses, including legal fees. This indemnification covers any claims related to your actions or inactions that may cause harm or liability to us or any third party. This includes, but is not limited to, breaches of warranties, representations, or obligations under these Terms of Use, violations of applicable laws or regulations, including Intellectual Property Rights, failure to pay statutory dues and taxes, claims of libel, defamation, privacy or publicity rights violations, loss of service by other users, and infringement of intellectual property or other rights. This indemnity obligation will continue even after the expiration or termination of these Terms of Use.
Acknowledgment
The disclaimer and limitations of liability outlined in these Terms of Use are essential to the agreement between you and us. You acknowledge that, without these limitations, we would not be able to provide our products and services on the current terms. This provision will remain in effect even after the termination of these Terms of Use.
Termination
These Terms of Use remain in effect until terminated by either you or us. You can end these Terms of Use at any time by ceasing to use the Website. We reserve the right to terminate these Terms of Use at any time, with or without notice, and may immediately restrict your access to the Website. This termination will not create any liability for us. Upon termination, you must promptly delete all materials downloaded or obtained from the Website, including any copies made under these Terms of Use. Our rights to any Comments will continue even after termination. Termination of these Terms of Use will not relieve you of the obligation to pay for products already ordered, nor will it affect any liabilities incurred under these Terms of Use.
Force Majeure
We will not be held responsible for any damages resulting from a failure or delay in fulfilling our obligations, whether related to products or services, if such failure or delay is caused by circumstances beyond our reasonable control. This includes, but is not limited to, events like fires, floods, earthquakes, natural disasters, pandemics, epidemics, hurricanes, acts of war, strikes, lockouts, riots, civil disturbances, embargoes, or any other acts of God or government actions.
Grievance Redressal Process
1. For any grievances, please reach out to our customer service team using the following contact details:
-Phone: 8595953492 (Available from 9 am to 6 pm)
-Email: commandcoffeeindia@gmail.com
2. We will acknowledge your grievance or concern within 48 hours of receiving it.
3. We aim to resolve your grievance or concern within one month from the date it is received.
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Governing Law and Jurisdiction
These Terms of Use will be governed by and interpreted in accordance with the laws of India. The courts in New Delhi will have exclusive jurisdiction over any disputes arising from this agreement. In the event of any disagreement or interpretation issue regarding the terms of this User Agreement, the matter will be referred to an independent arbitrator appointed by Command Coffee India Private Limited. The arbitrator’s decision will be final and binding on both parties. Arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration proceedings will take place in New Delhi, and only the High Court of Judicature at New Delhi will have jurisdiction. Indian laws will apply.
Severability
If any part of these Terms of Use is deemed invalid or unenforceable by a government, administrative body, or court, the rest of the Terms of Use will remain unaffected and will continue to be fully enforceable. The parties agree to replace any invalid or unenforceable provision with a valid and enforceable provision that closely matches the intent of the original provision.
Relationship Between the Parties
Nothing in these Terms of Use or your use of this Website creates a joint venture, partnership, employment, or agency relationship between you and us.
Entire Agreement
These Terms of Use represent the complete and exclusive agreement between the parties concerning its subject matter, replacing all previous agreements or understandings, whether verbal or written, related to the same subject.