Refund and Exchange Policy

 

 

We are proud of the coffee we sell and hope that you like it as much as we do. However, if you are unsatisfied with any coffee purchase you have made from our website, simply contact us within 21 days of shipment on commandcoffeeindia@gmail.com for a replacement or 100% refund of the purchase price back to your account. Please make sure to include:
Your name Date of purchase
The items you would like refunded
The reason for the return (optional, but we’ve love to use your feedback to improve our products)
Please note:
All coffee packets should be returned back to us in case of refund.
In the case of non-satisfaction with flavor, 50% of the purchase price will be refunded for 1 kg packets
All brewing equipment can only be refunded if it is returned back to any of our facilities in new and unused condition
Refunds for coffee subscription purchases will be on prorated based on the number of shipments remaining
Refunds are initiated within 3 days of notification. The amount of time it takes before the money is credit back to the customer's account depends on the clearing cycle of the customer's bank
For brewing equipment warranty repair claims, the customer will be responsible for delivering the machine to our office in Delhi. We will cover the delivery back to you.